Telkom- ********** account opened on my name

On the 31st of December 2018, I got a bank sms notification for a debit order of R2700 with reference Telkom. I called my bank for it to be reversed. I have never had any account nor even attempted to open one with Telkom. The following working day, I went to Telkom branch in Kempton Park, and upon checking they confirmed my worst fear that a ********** account has been opened in Bloemfontein on the 30th of Nov 2018. I stay in Gauteng Kempton Park.

The Telkom branch asked me to bring an Affidavit from the police station, my ID, and proof of address, which I did the following day, for an case to be sent for their internal investigation.

However, Telkom has been debiting my bank account almost every time there is any cash coming through with different amounts ranging from R5000 to R7400, all of which I had to go through the hassle of reversing with the bank.

I have since noticed that the Telkom account is now reflecting on my credit reports at Transunion and Experian.

All these new developments of many debit orders and adding a new payment profile on the credit bearers occurred after I have reported the matter to Telkom, and it is supposedly still under investigation.

To add, when I went to the branch, I requested for the supporting documents which the ********* used to open the account in my name and they could not provide any information because I was told that the account was opened over the phone via call center. It is unbelievable that Telkom's authentication process is so poor, few simple security questions are asked to approve the sale without asking the person to submit proof of any supporting documents.