Telkom ********** account opened in my name

I'm having the worst experience with Telkom, a ********** account was opened in my name. I went to a Telkom store in Cresta to report the ********** account. I had noticed a Telkom debit order going off my account on 2020-11-25 for R606.00 and I have never had any accounts with Telkom. I went to Telkom Cresta on 2020-11-26 a ***** case was opened case: ***9. Today 2020-12-15 another debit order for R1,014.00 was debited off my account. I tried calling Telkom to have this matter resolved and just not having any joy with the Telkom staff. I get sent from pillar to post and my query is not resolved, all I want is ***** case to be finalized and the ********** account closed. I want Telkom to stop debiting account as I did not open an account with them. I feel if they had done their job properly a ********** account wouldn't have been open in my name. it's very frustrating to have an account opened in your name that you know nothing about and the company involved is not helping you. this is affecting my credit rating and I just want it resolved by Telkom.