Telkom ********** account

A ********** account opened with Telkom mobile for 2 cellphone numbers and this resulted with a debit order of over R14k. When I phoned telkom today I descoverd that they already have a case number that they opened at the beginning of December for this but, meaning they picked up that there is ***** but however the case was not resolved and I was told that they will not stop billing until the case is resolved however long that will take. Their system and processes do not care about the inconvenience they cause you financially. The bank is charging me for reversing the debit order, for blocking it, the airtime spend on the phone calling telkom as well as the amount that gets charged on my account. There is no urgency from Telkom in resolving *****.