Telkom **********

I took a router 20/ 20 gig deal with Telkom (Promenade store) in June 2018 and on the 25th of July I went to Canal Walk to take a cellphone contract for my wife and I was told my account is in arrears. I was surprised and I asked the consultant how come my account is in arrears and he told me I did not pay on the 5th of July 2018. I told the consultant I get paid on the 25th of every month and not on the 5th. I logged in a case and I made a manual payment of the outstanding amount at Pick n Pay store. 3 days later I went to Telkom (Promenade store) again to take the cellphone contract (10gig promo) for my wife and I got the cellphone contract but only to find out few days later it was the normal 1gig contract. I went back to Promenade store to dispute the contract they gave and the lady who assisted me said its fixed. The 27th of August 2018 I called Telkom and I asked them why they did not debit their installments on the 25th (which is my pay day) they told me I should make a manual payment plus some extra charges which I did not understand. I told the lady who assisted me that she must fix the debit order date to the 25th of every month as I previously requested and I made a manual payment again. On the 13th of October I received a disturbing sms that my account is in arrears with an amount over R12000. I called Telkom and I was told that I took the 2nd cellphone contract. I disputed that because I only have 1 cellphone contract with Telkom plus the router deal which I contracted with them a fixed installment. The lady told me I should go to the store and dispute by the store. I went to Promenade store again (14/10/18) and the lady called Washeema told me the manager was not available and I must leave my details. I told her the manager must call me because I cannot be coming back to this store almost every month just because of their mistakes and I'm using my petrol and my time which I can't afford to waste for something I did not do wrong, she promised me that I will receive a call on Monday (15/10/18). I waited for the call whilst I was at work but no one called me. I called Rodney who is the manager at Promenade later on Monday and he apologised and promised everything will be fixed. Few days later I called Telkom and asked them how far are they with the case and told me I was supposed to be called with in 72hours but they did not call me. I waited again some few days and I called Telkom and the case has not been resolved. Telkom you are messing with my credit profile and you guys don't care at all. Your service is poor and I want this fixed ASAP. I'm really disappointed by your service and you guys are *********** and disgusting. My credit profile is been affected here by you Telkom