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Phumudzo M

1 reviews | Active since Mar 2017

04 Nov 2017, 18:33

Telkom **********

In the month of September I was contacted by selldirect who acted as telkom and they said my contract are due for upgrade and I agreed to renew the contract for them to send me the wrong devices upon which I called selldirect but to no avail,I then called telkom and explained the situation and they said I must cancel it with selldirect which I them managed to get hold of them and they said they cancelled which they were lying and after struggling one of telkom agent asked me of I had proof that and the only proof was selldirect collected the phones,I told selldiretlct I am cancelling the contract on the 5 days cooling period,the agent then sent me a cancellation form which I filled in and sent to telkom cancellation department with the proof. Today I got a bill say I owe telkom R3900 for cancelling the contract which I don't understand why so much money.to begin with telkom gave out my details to selldirect with out my permission.I an very much unhappy and I need answers as I don't have that kind of money.

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Replies (2)
Telkom
Telkom's reply06 Nov 2017, 13:42
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

PM
Phumudzo M's update06 Nov 2017, 14:33
Reviewer Update
This is totally unacceptable ,how long will it take to resolve this matter,I was a happy telkom customer for two years until now when I had to go through this nightmare and without much of assistance or good customer service from telkom