MM
Moloko M

1 reviews | Active since May 2016

21 Jun 2017, 14:10

Telkom: **********

<p>In December 2016, My husband found that a number of accounts were opened **********ly at some institutions. Telkom was one of them.</p> <p>The consultant at the Cape Gate branch logged a query and said that someone was assigned to deal with the matter.</p> <p>In January 2017, the consultant at the same brach told us that the matter has been resolved and his name is being cleared.</p> <p> </p> <p>On Sunday, 18th June 2017, he went back to the branch, this time wanting to open a contract account for himself and was told it won't be possible as he has an account and the account is at collections.</p> <p> </p> <p>It is so frustrating to find that such a credible business as Telkom is supporting ********** as well. This also brings into question how far they would go to get new business regardless of the harm they may cause.</p> <p> </p> <p>Please get someone to look into the matter and have it resolved.</p>

0
Replies (5)
Telkom
Telkom's reply22 Jun 2017, 10:58
Official

Hi molokot

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media

Best regards,

Telkom
Telkom's reply23 Jun 2017, 14:21
Official

Hi Moloko

We are sorry for the inconvenience caused.

Please mail us affidavit, ID copy and proof of residence so we may get our team to assist further.

Regards

Thabiso

Telkom Social Media Team.

Best regards,

MM
Moloko M's update26 Jun 2017, 08:01
Reviewer Update

Good Morning

Kindly provide the email address.

MM
Moloko M's update27 Jun 2017, 15:36
Reviewer Update

Good Day

I want to send the documents required above, please provide the email address.

Telkom
Telkom's reply27 Jun 2017, 15:54
Official

Good day Moloko,

Kindly email your documents to *** and *** with AI*** as a subject line for follow up and assistance.

Regards

Tsebo

Social Media Team

Best regards,