Telkom **********.

I bought a router on 19 May 2020 from Telkom. In cash. However, the router isn’t compatible with the SIM card. I then returned the router on 20 May 2020. However the store manager refused. However, one of the employees suggested I give my router up, and that she knew someone who could give me a compatible router. I initially agreed because I was so confused. I then waited for a call from them, they told me to come to the store because the router was ready. I declined and asked for a refund. Store manager Jim refused (Telkom Fourways) because he says I tore the box, they however opened the box. They even put in the SIM card and took it out for me. Camera footage will confirm this. I just want my refund at this point.

What they are doing is *****. And shouldn’t be allowed.