TELKOM = **********

I have submitted my cancelation request 31 December 2017 and to this day am struggling to have the line cancelled!

I have spoken to to many agents who dropped the line or were rude to me and promised the disputes were logged, but never recieved any call backs. The most recent interactions with Joseph in the call centre, David "team leader" in the call centre, Emelia at the Mall of Africa store "supervisor" and Algernon "store manager" has been very disappointing! They log the disputes incorrectly as per ref " ********** 4" and then I get a call from "Valencia Judagi" who is confused because she cannot find a fault on my line and doesn't understand why I am requesting a refund.

Algernone and David both seniors in Telkom promised call backs which have not been realised.

I want Jan 2018 to March 2018 to be refunded to my bank account by end of the business week (Friday) or I will go to the ombud.

I want confirmation of cancelation by the above date as well. Any other debit off my account will result in me going to the ombud.