Telkom - **********

The first complain

I took a contract for an I-phone on March 2017. the phone was delivered on 10 March 2017. I paid R660 for that. the contract was for R700 per month. I used the phone from the 10th of March to the 17th of March 2017. by the 18th the phone was not working anymore. I tried putting it in a charger for a long time but it was just heating up. on the 23 March 2017 I took the phone back to Telkom Menlyn (alla the communication between me and Telkom menlyn I have for March 2017 that proves that indeed I ttok back the phone). on 31 March 2017 I was charged R901 for just that week and i paid it. because of the bad service I received from Telkom, I decided to cancel the contract on the 30 March 2017 ( i also have proof of cancellation form and e-mails sent to telkom). to my surprise a debit order of R1200 ran on 31 April 2017. I reversed the money back to my account as i did not owe Telkom. I was handed over to P&P attorneys which then sent me an invoice for April, that shows that i used the phone in April, while i did not even have the phone. I want to know how they came to that April invoice because this is *****.

The Second complain is for a mobile wi-fi

I had a mobile wi-fi contract with telkom I asked Telkom in june 2017 to cancel the contract for this no ********** 012 ( i have proof of e-mails and cancellation form sent). Telkom is deducting R100 every month for this service that i destroyed in July 2017 as the contract lapsed in June 2017. when I call them they always said that they are working on it, even today the last statement received still shows that they did not cancel my contract instead they just **********ly without my permission, reduced the instalment amount that I was paying. I don't know what am I being charged for because i personally destroyed the sim card myself. I have written to telkom for the last time today , the next time the debit order runs I will reverse it and this will affect the current contract that I have with their organisation. I also want them to refund me all the money that they have been deducting from my account from August 2017 with regards to this mobile wi-fi.