TELKOM **********!!

<p>On the 8th of May, my boyfriend got a Samsung S7 on contract from Telkom Mobile. This phone was only first turned on by me on 16 May as it was a birthday present. The following week, the phone started overheating, freezing and switching off. So we took it back to Telkom on 28 May.. (Phone 20 days old, used for 12 days)... They took it in for repairs.... We then received a message saying that the phone is deemed out of warranty and received a quotation of just over R10,000 to repair..We went into store to query...Firstly the *********** floor manager says that they don't deal with queries in store...Nevertheless we were helped only to discover that my NEW phone is APPARENTLY LIQUID damaged and hence it is no longer their responsibility... I did NOT even drop this phone nor was it anywhere near water so how on earth can it be liquid damaged...If I did, I would have taken full responsibility. Bare in mind that even if I did expose this phone to water (which I did not and they more than welcome to take me for a lie detector test), this phone is being advertised as water and dust resistant... Telkom now refuses to help and expects us to deal with their 3rd party that they outsourced (which is not even samsung)...We now sit with a contract to pay and no phone. Furthermore a liability of just over R10,000 to repair the phone for damages which I did not even cause. The phone was not even dropped or exposed to any water so I cannot understand. This is a total ******* and Telkom is not willing to assist- NOT IN STORE NOR VIA THE CALL CENTRE! We were told to deal with the 3rd party that YOU outsourced OURSELVES...Upon calling the 3rd party, they said we should deal with Telkom. I am tired of running from pillar to post. I have shared this on facebook and hey guess what? It is not the first time this has happened, secondly, it has happened to others on MTN and their phone was replaced??? I need a response and fast..and by a response I don't mean "We are investigating your query" because YOU don't get back to us. Be rest assured that I exhausted my options running into store and calling your inefficient call centre. I will be laying a formal complaint with ICASA as well as Samsung for your pathetic service and devious ****s. I did not drop my phone or expose it to any liquid, it is brand new and now you say a water resistant phone is liquid damaged without doing anything? </p>