Telkom *****ently re-signing customers without consent

********** re-signing of a contract? current data only package expired in March 2021. Cancelled online, received confirmation. Next month debit order for R99 being taken off my Bank account. I asked my Bank to reverse the debit order. When queried with telkom, was told that I 'signed up' for this additional contract telephonically when Telkom agent called me. Shocked at this LIE. I asked for a copy of the recording & was told I need to go to the police station & open up a ***** case, which I did. emailed the documents to telkom's ***** department, who even acknowledged receipt by way of return email. debit order continued to come off & today, 2 July 2021 received a call from a debt collector calling on behalf of telkom??? so I don't hear back from telkom regarding the recording where they claim i signed up for this additional service but they hand me over? can someone not do something about telkom & their staff & their blatant, dishonest & ********** behaviour?