TELKOM *****!!Beware

I am not a Telkom client yet to date R5 597 has **********ly been debited from by Standard Bank account. When the first debit went off on 25 feb I initially thought it was in error until the bank confirmed it was Telkom before I had the transaction reversed. On further investigation with the telkom call centre, the agent confirmed that 2 cellphone contracts had been opened in January in my name, however only my ID and banking information matched. Address didn’t match and furthermore they advised that there were no copies of ID, proof of residence and 3 month bank statements on record. Despite this an iPhone 8 plus and galaxy note had been issued. Following the agents advice, I had an affidavit drafted at the Sandton Police station and opened a case of ***** at the Sandton City branch. To date NO one has managed to provide additional details on where and how the contract was opened which supports the notion that due process was not followed in opening the contracts. I have followed up on the case with the call centre at least 5 times and to date I have received no feedback on the progress of the case. Yet telkom continues to debit my account even after the contracts were suspended. This is nonsense. There are obvious flaws in your credit checks and the lack of urgency in this ***** matter is APPALLING. I will continue to cause a stick about this until this gets resolved!!!