Telkom ***** & shocking service

Giving 1 star because I cannot give 0. On the 30th of May someone WITHIN telkom blocked our sim card only to charge a donation of R100 to the account followed by a lovely sum of R4900 that they bought data for various numbers for ON OUR EXPENSE. How do we know it's someone within telkom? When we went to go sort it out (the first time) they found the number the most data was sent to and it registered to a person within telkom. Yet they cannot give us the name because of privacy issues, but gave us the surname Mzizi. We wanted to go report it to the cops but they told us to wait for a few days. But we went to report it anyways and got a signed affidavit. Now the sim card (old and new because we had to get a new one due to the old one being blocked) have BOTH been blocked since the 30th of May. Yet Telkom expect us to pay the account fees plus this ridiculous amount of R5000?!? We have been into 3 different telkoms for them to tell us our previous complaint had been resolved (***?) and each time they tell us they will lodge a new complaint just for it to be resolved without any communication to us as to what has been resolved... BUT telkom still expects us to pay this amount and they continue to block the sim card. We have tried calling the customer service number 5 times but it is yet to help this. Telkom, your service is shocking in all aspects, but it's good to see that you are protecting those that *****!!