Telkom ***** not being resolved!!!!!!!!!

Dear Telkom , despite the 20 emails and 100 attempts to get hold of you to assist in the ********** accounts you have on my name , despite sending the documents through 5 times and going back and forth to the police station to obtain more details on the affidavit you are still costing me thousands of Rand in penalties because you are trying to deduct R21 000 from my account for 2 accounts that I HAVE NEVER had with Telkom . i have been in contact with your ***** department but have not had ANY feedback or assistance . YOU ARE GIVING ME A BAD NAME TELKOM !!!!!! can someone senior at Telkom that actually knows what they do get this sorted ?????? how do you not do proper checks before opening an account and how can your ***** department not come back to someone?? ABSOLUTELY PATHETIC !!!!!!!!!!!!