Telkom ***** Nightmare

On 1 January 2021 I noticed a debit order come off my account from Telkom Mobile on 31 December 2020. This was odd because I don’t have any accounts with Telkom. I call their accounts departments to report the ********** account. The advisors explains I need to get and affidavit from the police and email the document to her, on 5th January I send her the document. I follow up with the accounts department a few days later and I’m not told nothing has been done. The next advisors explains the process and request more documents e.g ID, bank documents etc. I send her all the documents. Her last email to me said ”I will log a case and send you the reference number. I’ve been following up for days via email and not getting any response. To add insult to injury Telkom debited my account again :(