Telkom *****, harassment and emotional and mental abuse

I have suffered and still suffering at the hands of Telkom. Not only did they breach their own contract, they have also ****** money from my account on 2 occasions.. I upgraded my contract with them on the 29th May 2020 and was assisted by their consultant Azaar who was more then happy to HELP or (so i thought )and kept intouch whilst i was waiting for my devise . However all that changed the minute i signed on the dotted line..

As per the contract i signed, my 1st deduction was for end July of R679.37 but that didnt stop Telkom from taking R689.70 which i only noticed after the contractual amount was attained end July. I reversed R689.70 on the 1st August and informed Azaar and she informed me that all will be rectified and later received a statement showing all was in order.

On the 4th, i sent an sms to Azaar requesting that she update my email address so i could start getting statements directly however this has still not been done as the person who's email i had used was sending me uppdates that she was getting from Telkom about missed payments ,which was confusing .

On the 14th, i received an sms that R1098.70 was deducted by Telkom. Again i contacted Azaar and informed her that this was not what we had agreed on and AGAIN i had to reverse the funds. I then again got a statement claiming all this was sorted.

During the week of the 17th Aug, my friend informs me that her Telkom line as been suspended. AGAIN i contacted Azaar asking why this was happening, had i not stuck to my end of the contract as agreed???. She again assured me all would be sorted.

On the 22nd, Azaar sent me a statement showing that my next deduction would be for R409.00 which would go off by the 31st August 2020.

This unfortunately wasnt the case, I called Azaar on the 1st notifying her of this and she claimed to have logged the query with the billing department and confirmed that i would receive a call to rectify this but i waited and waited till this day. I have been sending chats to their departments, requested cancellation forms and all but again what good did that do me.

This morning, i woke up to yet another message from my friend showing me a statement sent to her email address claiming that i owe the R409.00 which Telkom themselves didnt deduct even after having done a follow up but also the R689.70 that was not mentioned in the contract i signed and also R611.70 which i have no cooking clue comes from.

so all in all, Telkom is claiming that i owe R1710.40 INSTEAD of R409.00. I sent all this to Azaar again but she stopped assisting me loooong again. called her up and she told me she was off sick and dropped the call.

Now at what point does one deem this unprofessional, ********** and harassment ENOUGH???