TELKOM ***** DEPARTMENT IS NONESENSE

i have lodged a ***** case with telkom in the beginning of february and still today I have not received any feedback or update from their so called ***** department. Every time I call to make a follow up the agents tells me that there is no feedback and that I cannot speak to anyone in their ***** department I have 3different case numbers regarding the same case and I am more confused and angry than ever. they say I must just wait for them to contact me and that they will still debit my account for the same contract I have reported to be ********** in my name. How hard is it to investigate a contract that was taken in your customer's name? I will never pay for any contract that I did not use and Telkom must stop sending me invoices that includes that contract. what is the point of having a ***** department that does not communicate with complainants? you guys are just *****, ********** and you have to be exposed.