Telkom *****

I am so angry at Telkom. It all start with the 1st November 2019, I switched on my mifi pocket router as my data was to be loaded but I found that I could not connect to the internet. I then hastily checked my telkom app to see my data, anytime data was 0 MB. I was shocked as I did not even use my wifi yet. My 10GB usually last me all month. I then proceeded to call telkom to no avail. I waited for my lunch time and then quickly contacted telkom online and spoke to an agent who said the data has been used. I was disappointed but I left it. I decided to purchase myself data I'm now spending extra money on additional data. 31st of November rolls around and I make sure my wifi router is off and I reset but low and behold the minute the clock strike 12, I log on my app to check my data, keep in mind, I did not switch my wifi on, much to my surprise anytime data is 0 MB. Over the next few weeks I have been back and forth with Telkom complaining about what is happening to me and all the response I get is that I used it up. Please let me know how I have used it up when my wifi has been off? I have been with Telkom for 3 years and this is the first time I am going to say that I am not happy with this service. So today it's the 1st Of January and yet again, there is no data. I honestly do not recommend Telkom to anyone and I cannot wait to end this contract with Telkom. I'm deeply disappointed.