Telkom *****

I am a victim of identity *****. Someone, somewhere in the country took out a contract with Telkommobile using my identity number and banking information. ********* gave a bogus address and email details. The contract application was done online according to telkom. How can this ever happen when Telkom has my entire portfolio on their system. I had 2 contracts with Telkommobile which expired about 8 months ago. Both contracts were canceled and since then I am on Telkom prepaid. I have been several times to Telkom and explained the situation. They gave me a case number and told me that they will do an internal investigation. I had to go to Saps and fill out an affidavit that I have no contract with Telkommobile in place and that I have not authorized them to withdraw any funds from my account. From December 2020 till this month, March Telkommobile keeps withdrawing huge amounts of money from my account. I have to go through all the stress and pressure every month to call my bank and have the debit orders reversed at a cost to me. I have called Telkom several times and quoted the case number and all they can say is that will escalate the matter. To date I have not received a response from Telkom regarding my predicament or my request to them to please stop debiting my account until they have completed their internal investigation. Telkom keeps creating new debit orders and making withdrawals. I'm now really frustrated and seeking legal advice on this matter. So is it that easy for anyone to use your ID and banking information to take out contracts with Telkom. Don't they have any security measures in place. Especially when you have been a customer of theirs for so many years. Telkom shows no sign of progress or professionalism when it comes to custom services. One is shoved from one department to another. I really regret ever doing business with them. Mohammed Shiraz Ahmed ***