Telkom ***** contract extension

***** upgrade done on my account. I signed up for a 24 month ADSL package in Jan 2019. I gave notice to do premature cancellation effective 31 Oct 2020 as my contract term would expire in Dec 2020. After cancellation was done, Telkom issued invoice telling me that balance of contract that costed R599 per month was R1168.64. When I queried why it was so much, I was told that it's because my contract only expires in Nov 2021. HOW Telkom... Seriously, HOW?!?!?! I've wasted endless hours on call and sent numerous e-mails, even to your collection attorneys who have sent facts about your ********** behaviour to you, but you have not seen fit to fix your mess or to provide logical feedback to me.

On 9 Apr 2021 I called Telkom again and spoke to Fikisile Gumede who confirmed multiple times that she is aware that customers' ADSL contracts were renewed when Telkom switched off the copper exchange and forced customers to take the LTE routers in 2019. Fikisile said that there is nothing that she can do to remove the 11 months onto my contract term without my permission.

When will Telkom respond to the e-mails to get this resolved?