Telkom ***** Cases not treated as urgent

Telkom provide no feedback on cases logged. I have Telkom ***** Case logged on Nov 13th, 2020 - No feedback. Two subscriptions opened **********ly on my account and Telkom expect me to pay a bill of over R5000 which resulted from this *****. They blocked my legitimate account which I paid over the counter, and advising the they'll list me on credit bureau and attorney collections.