TELKOM ***** CASE - USELESS SERVICE

Two Broadband accounts were opened in my name at the end of July 2020. I found out when Telkom debited my account in August, I thought it was an error so I asked my bank to reverse the transactions. In September another 2 debit orders came off my account so I contacted Telkom. They told me I opened 2 accounts at the end of July. I said NO, it wasn't me. So off to the police station I go to get an Affidavit stating I did not open these accounts or give Telkom permission to debit my account. I emailed the requested documents to Telkom on the 16th September 2020 and received my ***** case number. To date TELKOM hasn't contacted me back about this ***** case. I have followed up with Telkom every month to get an answer they still investigating, blah blah blah.... It's like talking to the wall Every month Telkom debit my account and the amount for these contracts keep going up, now up to R7000. The best part of this story is that TELKOM have the audacity to hand me over to debt collector because I haven't paid this ********** (identity theft) account. I don't even have an account with Telkom. I have just called Telkom, I spoke to the customer service agent and asked to speak to a manager or someone in charge. I was put on hold for 20 minutes until I hung up. I don't understand why anyone would want to have any dealings with Telkom when their service is useless, pathetic, no other nice words to describe them. How can an investigation take this long? At the end of the day it doesn't seem that TELKOM cares about it's customers (not that I am a customer.) TELKOM sort out this ***** case...