Telkom, ***** case not resolved since October 2018

I have been trying to get a ***** case attended to by Telkom since October 2018. Someone opened an account on my name. The billing details that have been put on this account are mine but the account holder is "Jade Safety" with email address ********** and a non existent ID number of ********** 253080. I am unable to do anything on this account because it is not on my name however I am being billed for this. To rectify this I have made more calls to Telkom than I can count, I've been to the stores to open the case and to load documents. I completed an affidavit and everything that I have been asked to do. For my own peace of mind I cancelled my debit order and I closed my bank account. Telkom still debits my account, it bounced then I get charged a fee. They do refund this fee after calling them, and their system shows no debit order active.

With regards to the *****, I don't ever get any update correspondence from Telkom, every time I call I am told that my documents need to be uploaded then I don't hear from them again. In February I received and sms that stated my case has been closed. I called them and was told "the complainant is the account holder." Of course my details are showing on the account holder, that's what the ***** case is about.

I opened the case again, I sent all my documents 3 times since. I am still told that they require my documents.

I have run out of energy trying to get this issue resolved by Telkom. They are just the worst.