Telkom ***** Case - Christmas Nightmare!

I have been a victim of *****. Two ********** data contracts where opened at Telkom using my details. I detected this on 25 Nov 2020 when my bank account was debited R269.00 twice. I submitted all the documentation required (affidavit, id, FICA) to the Telkom branch on 28 Nov 2020. A case was opened with Telkom ***** department. Case number: 555 89 589. Since then I have been in to Telkom branches and phoned their customer care line 10210 on numerous occasions. Initially each time I would phone or went to a Telkom store they would say they where missing some information from me, or that the previous Telkom Agent had not attached all the documentation to my case. Eventually the two contacts were suspended. On Christmas morning I woke to see that Telkom had debited R10820.40 (reference TELKOMMOBI***) from my bank account. I have since been to a Telkom branch where they said that the ***** Department is still looking into the case and that they can not confirm when the contracts will be cancelled.

The most painful part of this process is that NO ONE from Telkom has ever phoned me about this matter. It is as if they do not acknowledge that the case is even opened.

Many Telkom Agents are startled at how long it is taking to resolve this matter. They say it should take 1 to 2 weeks, from the time the Telkom ***** Department starts to look into a matter, for them to come to some conclusion.