Telkom ***** Case

20 August 2018 2 Samsung S9s was **********ly taken out on name at Telkom blueroute mall When reported it to the branch where it was taken out the following day, I requested to see the video footage of suspect as well as the ID that was use after presenting an affidavit to the store manager at mall I opened a case at police station Case number: ********** 6 I thought the store manager canceled the contracts However when i followed up dialing 180 I realised nothing was done about it I repeatedly call telkom several time about this matter telling them that I'm not going pay a phone didn't takeout, I was advise to reverse payments when it comes my way. 1st October a bill of R 3190, 84 came my way which I reversed. There was many times when I called in and requested to speak to amanager/teamleader and was told they are not available or they'll call me back That never happened I only got through to 2 useless team leaders, one which promised me they send email to the billing department and cc me in that never happened team leader: Tony Venter The second team leader said they don't send emails In the middle of October I was Bill R2000 without any notice Which I had to reverse aswell because I didn't budget for it Looking at my account R4801, 75 is coming my way end October , from my horrible experience with telkom its obvious that there is no communication between departments because irrespective how many times I call or who I talk to the billing continues

After 50 days of notifying telkom about the ***** case the ***** department call me I gave them the full details of my case as mentioned above And this person rather found fault with the store manager show me who the suspect is I told the agent I don't know the suspect but after doing my own investigation I know the guy cell number I know where his mom stays

With this info revealed to telkom, I'm still sitting this mess, no feedback at all I told the call center agents countless times that i don't want anything to do with Telkom anymore They must terminate all contracts at there own expense and im not paying any cancelation fees They should terminate the contract I took out and the 2 ********** once

This has the most terrible experience I have ever had with a service provider From my view Telkom is not transparent