Telkom ***** - as usual!

At the end of February I sent a cancellation e-mail to ********** including the cancellations form after being on the contact for two years. Needless to say, they continued to debit my account even long after I had requested the cancellation. I sent them another cancellation request in March, still nothing happened.

I did the same thing in April . . . Today, 19th of May, I called their call centre only to hear from their agent that they are still going to debit my bank account despite all those cancellation requests!!!

Why does Telkom seem so consistently *********** when it comes to customer service?!