telkom ***** and theft

Telkom ***** and theft

On Wednesday 25th august my telkom uncapped 10Mbps fibre line was suspended. I managed to speak to a call centre agent and was told my line was suspended due to outstanding payments, Un closer investigation the call centre indicated that there are 2 other house addresses on my account for which I am charged for. It was also determined that, according to their records, I have a 20Mbps fibre line installed at my current address. He continued to log 3 queries. One for the suspension. One to remove the other addresses and lastly to ensure my line is a 10Mbps line.

I received no ref number.

The following day I followed up and was told only 1 query was logged. The call centre then proceeded to log the calls again and she verified that services for other addresses are on my account. I received a reference number. I then spoke to the supervisor and he managed to lift the suspension of services within an hour and promised to get the issues resolved to my satisfaction.

I received an emails on Tuesday 1st Sep indicating the call was closed. Case number ***5 and an email on Friday 4th Sep case number ***6.

On Saturday 5th September I received an sms indicating that my account is an arrears. This was the same amount when I logged the query twice on Thursday 26th August 2020.

Low and behold Telkom then proceeded to ***** money from my account via stop order on Sunday 6th September 2020. The amount being the outstanding payment.

Telkom is **********ly charging me for services I don’t use and have not requested. On top of that they then misuse there power and ***** money from my account.

I am planning to lay a charge of ***** and theft against Telkom if this situation is not corrected within the next 48 hours.