Telkom ***** and no way to get help

I had a Telkom fixed LTE contract. After the 24 month period upgraded the contract to the November big deal to have a mobile data contract as I now have a fibre line and no longer need fixed LTE. The sales team was very quick to get back to me to process the order but the delivery never arrived. After a month of trying to follow up on the status of this order I finally decided to cancel the LTE contract altogether. Only to be told that it was renewed and I will be liable for cancellation fees. I NEVER instructed them to renew this contract. And my mobile data contract never reached it's destination. I get told to phone 10213 to follow up why this was done but the phone just rings and rings. Nobody ever picks up the phone to follow up on the order. This is disturbing. Telkom **********ly actioning transactions on your account and you have no way of getting help