Telkom - *****!!!! - again take money, suspend service + no customer service

After being with telkom mobile for 2 years, i thought id write a review about how incredible their service has been. how amazing it is to see their poor reputation changing, their prices of data and voice packages are all so phenominal... i wanted to write the review of a lifetime ib was so impressed..... and then telkom lived up to their reputation and completely ruined everything. 3 weeks ago i got an sms indicating im over my credit limit and my service will be suspended shortly. I thought nothing of it as i had no spend limit on my contract, i asusmed it merely was telling me im running low on minutes or sms's etc.

so the background: beginning of april i go into centurion mall telkom mobile store and ask the gentleman if theres anything i do to upgrade early as my phone had been ****** and i didn't have insurance on it. he helped me with a new contract with insurance, which i was super grateful for. the gentleman told me my first bill at the end of may is going to be over R2500 and i should expect that. i agreed thats fine, and i made provision for that to come off at the end of May.

End of April my bill goes off, and im fine, then on Thursday the 3rd, i get an sms saying nearing my credit limit, i need to pay unless my service qwill be suspended. i think nothing of it as i have never heard of a credit limit only a spending limit. I thought nothing of it as i had no spend limit on my contract, i asusmed it merely was telling me im running low on minutes or sms's etc.

Once the srvice was supended i instantly on the 3rd of may called a lady to help me. she said that it was telkom's errro, my accoutn is up tod ate, service will be back 5 - 24 hours... that was 6pm thursday.

8am friday i call again, another lady tells me the exact same thing. 11am friday the 4th, i call again. a rude lady tells me im over my credit limit and i should pay my bills if i want my service to remain on. I already had an attitude issue there, and requested to speak to a manager. A gentleman by the name of Carlo or Carlos, explained the credit limit thing (FOR THE FIRST TIME) to me, and explained why i was suspended. He said he can ake a plan and also ensured me that my service will be back within 5 - 24 hours...

Saturday the 4th - no service Sunday the 5th - no service Monday the 6th - no service Tuesday the 7th - no service Wednesday the 8th - no service Thursday the 9th - no service Friday the 10th - no service Saturday the 11th - no service Sunday the 12th - no service Monday the 13th - no service Tuesday the 14th - no service Wednesday the 15th - no service Thursday the 16th - no service - i call again and speak to a nice lady who was very helpful. she tells me theres nothing she can do her side, i must pay a minimum of R1131.63 to get my service back on so im below the credit limit. I ask to speak to a manager, she hangs up Friday the 17th - no service Saturday the 18th - no service Sunday the 19th - no service Monday the 20th - no service Tuesday the 21st - no service Wednesday the 22nd - no service Thursday the 23rd - no service - Friday the 24th - no service Saturday the 25th - no service Sunday the 26th - no service Monday the 27th - no service Tuesday the 28th - no service - now the fun began. On tuesday this week, not only did i remain on a soft suspension, but during the day you guys decided to put me on a hard suspension. I am in sales, and i sell cars. I have consequently lost over R150 000 in revenue and expenses just because my clients cannot get hold of me. Nobody can sms me or call me, it simply fails. You guys have now cost me in excess of R100,000.00 and thats when i decided i'm now upset!

I am mortified by the level of incompetence, lies, theft, ***** that has occured. I spoke with a manager this morning named Manqoba Nxumalo. he was most helpful and actually explained that the person who gave me my contract and allowed my limit to be exceeeded actually acted **********ly, and against the law. How is this allowed, and yet i'm still on the losing end.

so to briefly recap... i had a really abd impression of telkom, for 3 years you guys won me over as a loyal advocate for telkom. In 3 weeks you have completely ruined my opinion of you guys again. My new contract waqs taken out without all the information from the consultant. My credit limit i wasn't aware of has been exceeded. I have had no service for an ENTIRE MONTH AND I AM STILL EXPECTED TO PAY THE FULL BILL. I am made to feel like this is my fault and i am the one who must fix it. i am on the receiving end of all of this and i am the one who has suffered. the telkom consultant is [probably going about his merry life, and everyone else, while i am at the depths of inconvenience, and the only person who can't do anything about it, but actually seems to give a **** is Mr Nxumalo. he is a champion of full disclosure an honesty, and deserves probably a lot more than he gets in life.

I please emplore you to give me a call, oh wait you can't. an email or a call on my landline ***- **********

at this stage i want to give you your phone back, get all my money back and walk away from this mickey mouse operation. I am so deeply disturbed by this level of dissatisfaction and poor service, and a general unwillingness to make a plan to help me!.