Telkom ***** accounts

After waiting 3 months for a fibre...service got cancelled by telkom..by mistake..they opened up a new tin..said the old tin is cancelled..received my next statement..a month later..was charged double..after numerous phonecalls..being transferred from one dept. To another..causs no one knows what they are doing..i was advised to write a email..which i did explaining the situation..received my next statement..now i am charged for 3TINS..my account is in arrears now..and my internet has been disconnected..after 4 months of subscription only..i am in arrears...and is charged for services..i dont even have....this is the worst worst service and assistance i have ever received in my life...next step is legal steps...what else...no one is helping...resolving...