TELKOM *****

Me Ref/case number :***0. I am very upset with Telkom, I have been trying to resolve this problem since February 2021, I had a LTE account and moved to Fiber. the Sales guy who assisted me in moving from LTE to Fiber advised me that if I stay within Telkom there would be no penalty charges and the LTE account would be closed instantly without me having to pay until the contract was over. I then completed the documentation and was advised everything was in order. To my surprises end of February 2021 money was deducted from my account for LTE. I am so frustrated and disappointed in Telkom I have called the call center been sent up and down with no assistance, I have been to the branch and requested assistance, and I just get sent up and down. This is ***** taking money from a client when the account is not been used. i was advised I would get a refund in 72hours when this did not happen, i called Telkom again I was advised that with all my calls nothing was done, I must start the process again. After the back nd forth I was advised that every thing is good with my account I will receive my refund on the 18th of June 2021, to my surprise 1 day later I receive a invoice that Telkom will be deducting LTE for 5 months plus I must pay a cancellation fee. Can someone please tell me WHAT THE HELL IS GOING ON!!! I call the call center to speak to a manage and one is never available I get told manager will call me back till today I am waiting. If you deduct money from my account 25th June 2021, I will reverse this debt and open a ***** case against Telkom! CAN SOMEONE WITH ***** LOOK INTO MY ACCOUNT AND CALL ME!!!!! FRUSTRATED & DISAPPOINTED CUSTOMER!!!