Telkom *****

i have a cancellation letter, was forced to cancel the contract because they were *****ently deducting over R1000 every month when the contract was for R250. I reported them to NCC and they were ordered to sort my issue out within 14 days. they then **** and sent me a letter saying the contract is cancelled and they have removed adverse information on the credit bureau. according to the credit bureau my account is still active and they continue to debit my account. iv sent them many emails , showing them the cancellation letter and bank statements showing the cancellation fees were paid. we are thousands and Telkom doesn't care. I cannot buy a house because I look as though im a bad payer because for 9 months I have to reverse payments. I also have to pay fees for failed debits every month. if you see the Telkom pages on facebook you realise that no one is being assisted. they don't care about the negative effect on credit.