Telkom *****

I've been having endless problems with Telkom. I have an account that was opened **********ly at Telkom. I went into a Telkom shop to report the matter case ***, i was told someone would get back to me within 24 to 48 hours, which didn't happen. I then called the call centre and was advised to send an affidavit stating what had happened, certified copy of ID and bank statements, which I did on the 18th of December. I was told 7 to 14 working days to get feedback. I have not received any feedback to date and when I call I get told someone will get back to me. I have made numerous calls and sent emails asking for help, so I can get a resolution to this problem. This is so frustrating as I am getting no joy with anyone I talk to at Telkom and all I want is just for someone to contact me and tell me what's happening with the ***** case I opened.i have sent all the information and documents they've requested me to send. The only thing I'm asking for is for someone at Telkom to help me and give me feedback. I'm extremely disappointed in the way Telkom has handled my case and need it resolved so I can have peace of mind.