1 reviews | Active since May 2010
Telkom *****
<p>In Dec I took out a data contract (R499) and cellphone contract (P9) R199 with Telkom. End of Jan my account was debited with an amount of R1200, which I did not question as there was a prorata rate for Dec and the Jan amount. End of FFebruary my account gets debited with a further R2044. Upon calling the call center, I find out someone took out another contract in Jan (iPhone 7) under my name. I do not own an IPhone 7. The only people who had my credentials from Dec till now are Telkom staff (Mall of Africa). Call center agent tells me I have to investigate the case, go to the shop and police station and gather information myself. I am 8 months pregnant, physically just cant do this, they are taking money from my account meant for my unborn baby. The call center agent was not helpful at all! </p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day Lungile,
We have received your affidavit, your query is still under investigation and we will contact you with feedback.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Lungile,
We have received your affidavit, your query is still under investigation and we will contact you with feedback.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Hi
I have not received any feedback on this issue, and my account keeps getting debited with an amount that I do not have. I was just debited an amount of R2000 and it ws the last money in my account for my operation tomorrow for my unborn child. The amunt of inconvenience this whole thing has caused me is atrocious! I have tro deal with financial issues that were not brought about by myself, and Telkom is dragging their feet to fix this. It is actually easy to track an IPhone, by now you should be able to trace the person who took it out at the store, mall of africa Telkom store has cameras, surely you should be able to track the phones given out on that day.
I am thoroughly disappointed.
Hi
I have not received any feedback on this issue, and my account keeps getting debited with an amount that I do not have. I was just debited an amount of R2000 and it ws the last money in my account for my operation tomorrow for my unborn child. The amunt of inconvenience this whole thing has caused me is atrocious! I have tro deal with financial issues that were not brought about by myself, and Telkom is dragging their feet to fix this. It is actually easy to track an IPhone, by now you should be able to trace the person who took it out at the store, mall of africa Telkom store has cameras, surely you should be able to track the phones given out on that day.
I am thoroughly disappointed.