Telkom *****

A ********** contract has been opened in my name. Telkom was deducting money from my old doormat account. I have engaged with Telkom and i was advised to send affidavit and signed copy of my ID which I did send on the 09th of February 2021. To date I havent received any response from Telkom and I was told that the turnaround time is a week. My credit status is badly affected and i only noticedf these when i wanted to apply for a housing loan. Can i please have my name removed from credit bureau.