Telkom *****

As from today, I am going public with this whole sorry saga. I have had an ongoing problem with TELKOM for the last 3 months. They informed me that I have to start using fiber for internet purposes, as copper cable would be discontinued. I asked the agent a few times whether this would lead to an increase in my monthly bill, and he categorically assured me that it would not. A BLATANT LIE, as it turns out- for the last 3 months my telephone bill has been on average 45% higher than during ADSL times. I have been to the Telkom service office in Kenilworth Center 3 times, received a dispute number(***7), spoken to a consultant on the phone twice, and surprise, surprise, NOTHING HAPPENS. I have been informed by a Telkom manager that the fiber consultants bring the customer under a wrong impression, as their compensation is linked to their sales. So now I have been purposefully misled, and my business was obtained in a ********** manner. I will be opening a case of ******** ***** at SAPS. This is symbolic of all that is wrong with this country- incompetence, ******** behaviour, a total lack of customer focus,self enrichment, and so forth.