Telkom *****

A ********** account from telkom has been opened under my name since February 2019. I called telkom a number of times and even went into the branch to report the matter however every single time I keep being told that my query is being worked on. I have followed telkoms procedures and took time out of my day to get an affidavit, bank statements and id so they can 'investigate' however nothing has helped. The Last call I made regarding the query was on the 13/05/2019 at 11:41 and was helped by happiness khanyile she assured me that telkom would get back to me in 24 to help yet no call or communication has been received to date. I also went into the menlyn branch to explain my situation and was told they can't help at all because my query was a *****, the lady that assisted didn't even bother to open my profile on the system so how would she even know my query was at ***** department?! My account is been debited every month since Feb for a contract I don't even have and telkom is telling me don't stop the debit order because it has to go off, What bull**** is this. Telkom have been utterly pathetic in the assistance of this query, nobody is willing to help and this is considering that a *****. I've had nothing but issues since I've joined.