Telkom *****

I'm very disappointed with the service provided at telkom to say the least. I took a router last year September on contract for R139 per month. In November they debited +-580. When I went there to find out why, I was told that someone had taken two phones in my name just after I had taken the router. Did an affidavit, submitted all they asked for to open a case. I was told to wait for someone to contact me. I waited and no one called. They debited the ridiculous amount in December again. So again I went back to find out what's going on. I was told no one has been assigned to my case yet. I asked them to cancel the two other contracts in the meantime because they aren't mine, and they said I'll be charged cancellation fees if I cancel. I believe it's ***** by the telkom team because they are unable to trace where the other two phones were taken or even who assisted. All I want is my money back.