Telkom *****

I urgently need help!

It's been 5 months now since my cellphone is blocked. Intially my contract was cancelled due to financial contraints. Eventually I managed to pay what was due in April 2018 but till today my cellphone is stil blocked. I can't make nor receive calls. Now I have to change my number.

I only realized after a month of paying the amount due that " someone" from Telkom took an upgrade using my profile . No words can really describe how furious I am . I thought our profiles/ identity it's protected clearly Telkom is good at giving **** service. The way I'm so furious I wouldn't recommend any of my family, friends to have any business with Telkom.

It's been 5 months now they stil investigating this issue . All I am asking for is for my number to be changed to prepaid but till today no progress. I have been going back and forth logging cases which are forever resolved with the initial problem being unresolved. Some don't attend to my query and quickly spin me a story to keep me satisfied but I just become more irritated. Some give me instructions that are not true and then I looked like a fool when I went into a Telkom store because of this misinformation.I am sick and tired of Telkom and their ****py Service .

Please help!!!what must one do to resolve this identity / ********** matter. I've done an affividavit too but stil no luck .

Does it really take this long to investigate such cases?? What annoys me most is the fact that the person took 2 phones under my name . How does this happen? I never received any new devices nor signed anything . The bill is pilling up under my name which is creating a bad credit record for me . I refuse to pay for something I never signed up for .

I am really, really frustrated.

TELKOM MUST FALL!???????????