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RD
Russell D

1 reviews | Active since Feb 2013

08 May 2018, 20:08

Telkom *****

On the 10th of March I app**** for a fiber line, to date I have not received this service or installation yet I was charged R1007.77 in April. I reported the issue and was told it would be rectified and given a reference number for this. I have now received my account, payable by 26 May 2018 and once again I have been charged R1007.77 including the amount carried over from the first time I was incorrectly charged.

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Replies (2)
Telkom
Telkom's reply22 May 2018, 13:44
Official

Good day

Thank you for making contact with us.

Please post a private reply and provide us with your ID number related to your query.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Hazel

Telkom Social Media Team

Best regards,

RD
Russell D's update10 Jun 2018, 19:43
Reviewer Update
Hi there Hazel Reference number is AI*** My ID number is *** As yet my account has not been cleared of the amounts incorrectly charged. To make it worse I am now being charged for late payment as well. When I called 10210 last week to find out what was owing, excluding the amount carried over (which I will not pay) the phone was slammed down in my ear by the lady I was talking to as she did not want to let me talk (she ignored my statement of being incorrectly charged and insisted I was in arrears). Can someone please correct this issue as I am concerned that this is going to give me a bad credit rating. Thanks