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Deeptesh P

1 reviews | Active since Apr 2018

24 Apr 2018, 12:53

Telkom *****

Apart from poor service received from the call center and accounts department; there was ***** on my telkom account where another telkom customer was able to clone my telkom sim and transfer data and airtime from my number to his to the value of R5000. After 2 months; the ***** case is still open with data and airtime still taken from account. Cancellation of the sim cards were not actioned by Telkom. They has suspended my line without any contact from the ***** department. How is it even possible that one of their own customers can access my sim card and transfer this data and airtime?

I have two options to lift the suspension on my account : > Pay for ********** transactions and hope for a refund > Wait for the ***** case to be closed.

DO NOT go with Telkom for any of your WIFI or Mobile needs. Save yourself the effort and money.

0
Replies (3)
Telkom
Telkom's reply07 May 2018, 13:41
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

An agent will be assigned to further assist on this query. Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

DP
Deeptesh P's update08 May 2018, 15:15
Reviewer Update
Hi Lawren A further R1200; was transferred in the May statement. Please respond. I don’t understand why guys don’t just suspend and cancel my sim card as per my request in February? Kind regards, Deeptesh Parbhoo Process Owner : Intercompany and eliminations/Journals Month end and close (AC) 6th Floor, Barclays Towers West, 15 Troye Street, Johannesburg Switchboard: +27(0)11 *** │ Direct tel : +27(0)11 *** │ Mobile: +27 (0)76 *** e-mail: *** From: Parbhoo, Deeptesh: Absa Sent: 04 May 2018 13:38 To: *** Subject: RE: ***** Case ***7 Hi Lawren’s Can you also please advise; based on the discussion we had, who I should contact with regard to reconnecting my WIFI and landline. Thank you for your help Kind regards, Deeptesh Parbhoo Process Owner : Intercompany and eliminations/Journals Month end and close (AC) 6th Floor, Barclays Towers West, 15 Troye Street, Johannesburg Switchboard: +27(0)11 *** │ Direct tel : +27(0)11 *** │ Mobile: +27 (0)76 *** e-mail: *** From: Parbhoo, Deeptesh: Absa Sent: 04 May 2018 12:57 To: *** Subject: FW: ***** Case ***7 (Part 2) Kind regards, Deeptesh Parbhoo Process Owner : Intercompany and eliminations/Journals Month end and close (AC) 6th Floor, Barclays Towers West, 15 Troye Street, Johannesburg Switchboard: +27(0)11 *** │ Direct tel : +27(0)11 *** │ Mobile: +27 (0)76 *** e-mail: *** From: Parbhoo, Deeptesh: Absa Sent: 04 May 2018 12:33 To: '***' Cc: *** Subject: ***** Case ***7 Hi Lawren Please see attached cancellation form on the 15/02/2018 as well as ***** that I reported on the same date. Please acknowledge receipt. Kind regards, Deeptesh Parbhoo Process Owner : Intercompany and eliminations/Journals Month end and close (AC) 6th Floor, Barclays Towers West, 15 Troye Street, Johannesburg Switchboard: +27(0)11 *** │ Direct tel : +27(0)11 *** │ Mobile: +27 (0)76 *** e-mail: ***
DP
Deeptesh P's update08 May 2018, 15:16
Reviewer Update
THOSE ARE THE EMAILS TO THE ***** DEPARTMENT. THE CANCELLATION FORM WAS COMPLETED IN FEB YET ********** TRANSACTIONS ARE STILL GOING OFF.