1 reviews | Active since Jun 2015
TELKOM *****
Nearly 5 months later and 3 reference numbers down and my complaint has still not been attended to. I am still being charged for a device that I cancelled in September via phone (customer care) and email and still have the device in my position in the box. REFERENCE NUMBERS: ********** 2, ********** 9, AI ********** According to the SMS I receive from Telkom - case number has been resolved. Should this not be escalated to management, I will instruct my bank to stop to my Telkom debit order which includes my cell phone contract as Telkom currently owes me R2000.
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
HI Shannon,
Thank you for making contact with us.
Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.
Your reference number: ***6
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
HI Shannon,
Thank you for making contact with us.
Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.
Your reference number: ***6
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,