Telkom *****

On 30 Sept 2020 I logged an email complain to date no reply

I inquired to have my contract canceled on 31 Oct 2020. However I was told that I cannot cancel my contract as I am no longer on ADSL but moved over to LTE 24 months contract that only expires on 1 Nov 2020. I would like to dispute this as I confirm that I did receive a call to switch over however was never told that I am agreeing to a new contract. I was told that I NEED to take LTE shpuld I wish to continue utilizing the services as they will be removing ADSL cables due to high copper theft and the time delay between theft and repair. So I never ever agreed to new contract you are more than welcome to listen to the call and I would also like a copy of the call. I want to have my services canceled without a penalty as I cannot pay it anymore thus reason for my original request to your cancelation department. Your urgent assistance wil be greatly appreciated My account nr ***