Telkom *****

I had an ADSL line with Telkom which i was paying R800 per month, this was a month to month contract. I then received a call from them one afternoon saying that they are picking up their copper lines and that we would receive a LTE router. I told them that i don't want a LTE router as we were getting fibre soon and therefore would be cancelling with them. The guy told me that the LTE router was at no cost and that the monthly fee would remain at R800, and that we can contact them and they will come and collect the router again at no extra cost. That month we received a bill of more than R1000. I then cancelled our service and told them they needed to collect the router, we then got another bill of R3500 for the router with an additional R1000. I still have the router at home after calling numerous times. I was told that the router would be collected and the R3500 would be credited. Months later still nothing and Telkom has now handed me over for debt collecting, which i have never had before. Telling me i owe them over R4000 They are now messing with my credit rating which upsets me. I need to get this sorted and cleared. I have never had such bad service, would never recommend them to anyone.