1 reviews | Active since Nov 2016
Telkom Fourways crossing places a customer crossroad nightmare
<p> </p> <p>This review most likely won't surprise many folks who have had the misfortune of dealing with telkom generally but my latest experience has forced me to realize that what we all already know and that is they will continue with terrible service and general bad business practice as they the monopoly and if any thing they put out to the public. The loudest and clearest message they portray is that they just don't care and and will never care take it or leave it </p> <p>my recent experience can be summarized in this latest desperate email to to them </p> <p> </p> <p> </p> <p>Hi I took up two contracts with you a few months ago at the Fourways crossing telkom store , I have the telkom unlimited plan with a Samsung galaxy S7 and a 5Gig smart data plan with a hp laptop as well as I am topping up both contracts with extra data every month increasing my expenses with you by another two to four thousand rand on top of what I am paying for the two contracts , I pay you for a service and products you openly advertise and promise customers with no complaints but I have had endless problems with the Samsung S7 and I have taken it back to telkom Fourways crossing three times and the phone is returned just as damaged as when I took the phone in, I use the phone for my business and have not had my Device for the whole month of October, the staff and along with Gordon & Mario supposedly the main operateros of the store which are never there and when one tries to contact them they sigh and switch off their phone or block you as they don't care about the customers but only in the length they can milk the customer with contact of tying me up to headaches from lack of service and frustration for basically being powerless to tackle a service provider that simply does not provide ... The Fourways crossing branch are rude and have no manners , I am seriously disgusted with you guys and regret wasting ink and paper on the contract with you, I want the Samsung replaced urgently or changed for an apple ASAP and I think that if you look at how much you people are making from me with the contracts and top ups i purchase monthly works out to be between R4800 to R6500 a month sort this **** out it's unfair and its costing me money , the device has jeopardized my security by *****ing my personal information and I repeatedly explained to the staff at the store the errors and the phone was returned with those issues not being addressed and instead random repairs not related were done which makes me think that you actually sent it out for the sake of of sending it out , ???</p> <p>I am paying for services that you not delivering and a device that should have been replaced from the get go but instead you waste my time sending it for observation weeks on end three times now , I can't run my business I'm loosing money , my time is wasted by struggling with to communicate with you .. </p> <p>my biggest regret is joining with you and these two years with you that I'm forced to suffer through with you hopefully engraves the fact in my mind that telkom will never change and That my previous and future service Provider I will never take for granted again , if you want to experience a service that runs on auto pilot and staff that are rude and aggravation and grief and then look no further than telkom to the Fourways crossing branch to surley make your contract period and services not only expensive and servicesless as frustrating and painful as they can muster then proceed to this monolopised don't give a **** service providers and sales branch </p>
Mario zekie on Friday gave me his word and promised a new device at exactly 9am saturday morning and at approxamitly 8am i recieved a sms from Mario telling me to not come to the fourways crossing store and he would explain why come monday, i tried to call me and as usual his phone is off ...
This is shocking and beyond belief so much so I think the only way to actually get some kind of communication going is get get in touch witg the consumer protection agency and stop the debit order in order for telkom to hopefully make an effort to communicate
Mario zekie on Friday gave me his word and promised a new device at exactly 9am saturday morning and at approxamitly 8am i recieved a sms from Mario telling me to not come to the fourways crossing store and he would explain why come monday, i tried to call me and as usual his phone is off ...
This is shocking and beyond belief so much so I think the only way to actually get some kind of communication going is get get in touch witg the consumer protection agency and stop the debit order in order for telkom to hopefully make an effort to communicate
Could anyone help me in relation to this nonsense , Telkom has not fulfilled their end of the bargain , it's been over a month now that I have not had a device for my business and to be honest this has cost me money and frustration I don't think it's fair to be forced to be towed up in this contract if they not providing the service I'm paying for , it's not even just about the device anymore , there has been no support from them and the only way I get updates or any info on status of this issue is only when I contact them which is very difficult
In its own right, I have never had such horrific service in my life and so poorly treated
Could anyone help me in relation to this nonsense , Telkom has not fulfilled their end of the bargain , it's been over a month now that I have not had a device for my business and to be honest this has cost me money and frustration I don't think it's fair to be forced to be towed up in this contract if they not providing the service I'm paying for , it's not even just about the device anymore , there has been no support from them and the only way I get updates or any info on status of this issue is only when I contact them which is very difficult
In its own right, I have never had such horrific service in my life and so poorly treated
contacted you about a week ago regarding issues I have been having and experiencing with Telkom and Particular the telkom four-ways crossing branch.
I have two contracts with telkom which I have had since the end of july. I chose a Samsung S7 Galaxy with my unlimited contract, which I use for my business. I rely on being connected 24 hours a day and this can be seen in my data usage plus the additional data I purchase over and above which costs me at least R1000 to R2000 more.
The Samsung S7 had major issues from about two weeks of receiving the device. It started over-heating and acting very strange and . In all my years of working with computers and mobile phones I have never experienced this before!
I started reading up on these issues on Samsung / Android monthly bulletin boards and it became quite clear to me that the device was not only faulty (re: Hardware) but has all the symptoms of some kind of android malware or virus that seems to be circulating Android and Samsung devices.
I rushed the phone to telkom four-ways crossing and explained all the issues I had experienced, which I might add, was very scary! The staff at the store, I feel, did not take my matter seriously at all. Their behavior and attitude displays this quite well. The device has been sent to Telkom repairs three times now (each time taking over a week to "fix") - When it returns back to the store, nothing has been done (considering the severe issues I reported each time) as the same issue arises as I start using the phone again. The device has compromised my personal details online as this issue seems to have disrupted my personal, banking and online details which has caused a major concern to my personal life and work. I have never experienced this before and have never experienced such laid back service in my entire life.
I have officially had no device now since the second of October and to no joy from all he channels I have desperately made contact with at telkom via twitter, hello peter , my broadband , Facebook, telkom community , ect
Mario the fourways crossing manager is the only person I sometimes manage to get hold of (if I call from another number or display a private number) only to hear that tomorrow it will be escalated to Alwyn and then to George and and and. He keeps promising me new devices, a resolution but these promises never surface! I have given everyone my partners number and I am sad to say I have had nobody attempt to call me or send a message or email etc.
The only thing that is clear to me is that telkom just does not care. I had to insist that the contract for the months of October and November be reduced (due to the unnecessary delays and loss of income). I am not even sure this will be done!
I dont want another Samsung (I have pleaded with Telkom, with no joy at all as they feel they need to follow procedures) - I would be a lot happier with an iPhone (Apple) device. I cant afford another issue with Samsung and telkom or both combined like this again as it has put major strain on my business and life and to be quite honest - I am unable to operate.
I am at the point of desperation and do not know where to turn! I want to take this further, but I am hoping you will assist me as part of my last resort.
Feel free to contact me for any more information you may require , I am available on my partners mobile ********** 967
Please Help me I honestly do not want this whole ordeal to get even more out of control
P&C Nichas
contacted you about a week ago regarding issues I have been having and experiencing with Telkom and Particular the telkom four-ways crossing branch.
I have two contracts with telkom which I have had since the end of july. I chose a Samsung S7 Galaxy with my unlimited contract, which I use for my business. I rely on being connected 24 hours a day and this can be seen in my data usage plus the additional data I purchase over and above which costs me at least R1000 to R2000 more.
The Samsung S7 had major issues from about two weeks of receiving the device. It started over-heating and acting very strange and . In all my years of working with computers and mobile phones I have never experienced this before!
I started reading up on these issues on Samsung / Android monthly bulletin boards and it became quite clear to me that the device was not only faulty (re: Hardware) but has all the symptoms of some kind of android malware or virus that seems to be circulating Android and Samsung devices.
I rushed the phone to telkom four-ways crossing and explained all the issues I had experienced, which I might add, was very scary! The staff at the store, I feel, did not take my matter seriously at all. Their behavior and attitude displays this quite well. The device has been sent to Telkom repairs three times now (each time taking over a week to "fix") - When it returns back to the store, nothing has been done (considering the severe issues I reported each time) as the same issue arises as I start using the phone again. The device has compromised my personal details online as this issue seems to have disrupted my personal, banking and online details which has caused a major concern to my personal life and work. I have never experienced this before and have never experienced such laid back service in my entire life.
I have officially had no device now since the second of October and to no joy from all he channels I have desperately made contact with at telkom via twitter, hello peter , my broadband , Facebook, telkom community , ect
Mario the fourways crossing manager is the only person I sometimes manage to get hold of (if I call from another number or display a private number) only to hear that tomorrow it will be escalated to Alwyn and then to George and and and. He keeps promising me new devices, a resolution but these promises never surface! I have given everyone my partners number and I am sad to say I have had nobody attempt to call me or send a message or email etc.
The only thing that is clear to me is that telkom just does not care. I had to insist that the contract for the months of October and November be reduced (due to the unnecessary delays and loss of income). I am not even sure this will be done!
I dont want another Samsung (I have pleaded with Telkom, with no joy at all as they feel they need to follow procedures) - I would be a lot happier with an iPhone (Apple) device. I cant afford another issue with Samsung and telkom or both combined like this again as it has put major strain on my business and life and to be quite honest - I am unable to operate.
I am at the point of desperation and do not know where to turn! I want to take this further, but I am hoping you will assist me as part of my last resort.
Feel free to contact me for any more information you may require , I am available on my partners mobile ********** 967
Please Help me I honestly do not want this whole ordeal to get even more out of control
P&C Nichas
I am putting a stop order on this contract with the bank today and will withhold payment till something or someone gets gets back to me, I am sick of chasing you chasing you people for updates and receiving nothing , I am also going to consumer protector and I am gonna seek legal advice as your company has not honored anything you promised in the contract
I am putting a stop order on this contract with the bank today and will withhold payment till something or someone gets gets back to me, I am sick of chasing you chasing you people for updates and receiving nothing , I am also going to consumer protector and I am gonna seek legal advice as your company has not honored anything you promised in the contract