Telkom: FORMAL DISPUTE – Misrepresentation, Unauthorized Billing and Debit Orders

I need urgent assistance from a REAL Telkom escalation manager and not automated replies or scripted chat responses.

I responded to a Telkom data promotion advertised at R299 per month plus a once-off R99 fee. Since then, I have experienced:

incorrect billing; irregular debit orders; charges far above the original agreement; delayed router delivery; and ongoing failure to properly resolve the matter.

I have:

WhatsApp proof, bank records, chat records, and proof of my attempts to resolve this through official channels.

I have visited Telkom branches, used online chat support, and attempted multiple avenues of communication, yet nobody addresses the actual dispute. Instead, I am continuously redirected between departments while the account balance keeps increasing.

I am now formally requesting contact from a senior dispute resolution representative before this matter is escalated further to ICASA, the National Consumer Commission and my bank.

Please provide a direct escalation contact or have a competent representative contact me urgently.

Hannes van Zyl