Telkom forcing users off their network

My internet and land line stopped working. After logging a issue I was given a ticket with ***. After a couple of days my phone line was restored. No internet. The technician left his number and I contacted him. He was busy but stated on the 12th that he would come and check. Nothing happened. On the 16th I contacted the technician Peter again. They finally managed to look into my internet. According to the technician Peter, the service that I have used for years is now no longer available. I couldnt get a 10mb/s line so I had to use a 4mb/s line. I am now all of a sudden too far from the exchange and can possibly only get a 2mb/s line. How does Telkom just cut their customer service? Fortunately, I decided to move over to fibre and hope to never have to deal with Telkom again. I realise that this is intentional practice as telkom wants users off ADSL. I however want my money back and want my cancellation resolved asap. My rating is not 1 star. The rating is 0 stars and will never recommend Telkom.