Telkom Forcing Customers To Pay For Incorrect Products

Telkom mistakenly gave me a router of an incorrect package of 4Gig whereas I had ordered a package of 10Gig. After the first month my account statement reflected that I had used out-of-data bundles amounting to R500, After several attempts of trying to correct and cancel my account, Telkom continued debiting my account every month for that incorrect product up until I decided to change my bank details. Now that they couldn't continue debiting my account, they decided to transfer my case to NuDebt of which I fail to understand the logic behind that since initially this was their mistake that they had to take responsibility for.

Below are the dates and references of some of the cases I had raised to Telkom with resolving this issue:

25 May 2 ********** 1496 13 April 2 ********** 2187 27 May 2 ********** 6849

...and after all these attempts, I never got assistance from Telkom with resolving these issues and now my chances of being able to open other accounts in other companies are at risk because of this.

More than disappointed, I am very drained and disgusted by Telkom's customer services and would recommend it to nobody, even satan himself doesn't deserve such *******!