Telkom Forced migration to LTE...rediculous!

I don not even know where to begin...Forced Migration from DSL to LTE... Horrible, horrible customer service from the whole of Telkom! I received my LTE device on 12/11/2019 with NO instructions of how to proceed, and with no notice my DSL line was cut around 20/11. Since then I have been trying to get my Telkom sim in the LTE device activated. I have been waiting and calling nonstop for almost 3 weeks now, every time my situation gets 'escalated' or 'the manager will be calling me'. No calls no messages no escalation. Today I called again and to my 'surprise' no order has been loaded onto my account for my sim to be activated. How is it possible? This is ridiculous! I have never seen such poor customer service in my life! This a pure breach of contract from Telkom's side, as they are billing me for a service I clearly do not get. I need this to be sorted out, I need this to be sorted out NOW! I want to see a statement with pro-rata amount deducted from 20/11.