Telkom forced migration on ADSL to LTE unfair policies and ZERO feedback.

I first received a phone call from Telkom saying they were migrating my ADSL line to an LTE service. At the time I told the Telkom person that I would not have any luck with LTE as I have poor reception in my neighborhood and I have pressed ceilings which further hinder signal. I also queried if the Fair usage policy would change and I was assured that it would not change. I did not believe them at the time and asked them to please forward the paperwork regarding the FUP policy on the new line via email prior to me accepting any change in service. The consultant confirmed my email and assured me he would send the paperwork. I never received anything.

A few days later I received an sms saying I would have my new LTE router delivered. I called Telkom immediately and told them I never agreed to this service change and that I did not want it and that I wanted to retain my copper line. They assured me yet again on another 2 occasions that the fair usage policy would not change and if I didn’t accept the router that I would have my service disconnected. Various calls for someone in the correct department to call me regarding this yielded zero results. They then delivered the LTE router. I called again to ask why they had delivered the package when I had never agreed to it. I asked if the FUP would change, I was then informed that the FUP had indeed changed to a ridiculously low 150 gigs before they slow the line to ridiculously low levels. So Telkom **** to me on 3 different occasions about their policies.

I have called Telkom daily for more than a week instructing them that I do not want the LTE package, never agreed to the LTE package, and that all I want is the copper line and requesting them to reinstate the copper line. Nobody ever calls me back, I have only once managed to speak to a supervisor because they are never at their desks. (censored so I don't get in trouble)@telkom.co.za sent me a mail assuring me that he had escalated the matter to the relevant department and yet I have never received any feedback. I have since mailed him twice and he only ignores me.

Their Facebook messaging service assured me on Fri 4 Oct 2019 that they were not getting rid of the copper service in my neighborhood yet and I was assured that I would retain my line and they would not cancel the service. Come Monday 7 Oct 2019 they cancelled my line regardless of my communication with Telkom. I have written proof of this. They then take days to respond to anything and cannot offer any form of answers.

Today I received a bill for this new LTE service that I never agreed to. A bill which is more expensive than the old service. I then called Telkom to cancel the line, I was told that if I want to cancel the line I need to give them 30 days’ notice and that I would be billed for this time. How can they bill me for a service that I never agreed to in the first place, and then try to lock me into a 30 day notice period where they can bill me even more?

I just received an sms from Telkom stating my case no ***2 has been resolved. It has not, nobody has ever contacted me with the relevant department to give me actual advice or feedback on this. I have waited for more than a week for anyone at Telkom to respond regarding this and I’m still waiting. This is causing harm to my business as I am unable to do any work in the evenings when I get home from the office, and Telkom does not care and does not respond. I have another case number ***9 which is also unresolved. I sadly did not write down the other case numbers as they usually sms them through, but never did.

Despite all my efforts, I cannot talk to a single person at Telkom that can advise me on any of this, all I am told is that they are not the right department and someone will call me back and yet they never do. I am now being billed for a service I never agreed to. How is this happening? Is this not *******?